This Digital Download Refund Policy (“Policy”) governs the sale of digital products through Screech House (“we,” “our,” or “us”). By purchasing digital downloads from our website, you (“you” or “Customer”) agree to be bound by this Policy. This Policy explains the terms under which purchases are made, the responsibilities of the Customer, and how payment processing and disputes are handled.
1. General policy
All sales of digital downloads are final. Due to the nature of digital products, we do not offer refunds, exchanges, or cancellations once a purchase is completed.
2. Payment processing
All transactions are processed exclusively through Lemon Squeezy. We do not handle, store, or process customer payment information.
3. Issues with purchases
If you experience a technical issue with your order (e.g., missing files, failed downloads, or duplicate charges), please contact Lemon Squeezy support directly. We do not process refunds or handle payment disputes ourselves.
4. Chargebacks and disputes
Any chargebacks or payment disputes are managed entirely by Lemon Squeezy according to their policies. All chargebacks are considered final, and any fees or consequences resulting from chargebacks are handled by Lemon Squeezy.
5. Customer responsibility
Before completing a purchase, customers are responsible for ensuring:
- They are purchasing the correct digital product.
- Their device, software, and internet connection are compatible with the product.
6. Agreement
By completing a purchase, customers acknowledge and agree that:
- All sales are final.
- Lemon Squeezy is the sole point of contact for any purchase-related questions, technical issues, or disputes.
- They understand the nature of digital products and accept this no-refund policy.