FAQ stands for Frequently Asked Questions. So, if you have any questions, please read this page first before you send me a message.
How can I login?
You need to have a username and password to login. By ordering a product, you need to enter an email address and password. When the order is complete, you can login with those account details.
You will receive an email with your account details. Please, don’t lose it.
If you didn’t receive an email, please wait for it a few minutes and make sure to check your spam folder in your email inbox.
I forgot my login information. Now what?
- If you only lost your password, please click here to reset your password.
- If you can’t remember your username, use your email address as your username to login.
Where can I download my purchased file?
When your order is complete, you’ll get directed to a page where you can download your purchased file. Simply download the file and save it to your computer’s hard drive.
Are there download limitations for my purchased files?
Yes. For security reasons, there’s a download limitation for each file you order at Screech House. Please, take good care of them and make backups regularly!
I exceeded the download limitation. How can get access to my files?
Each purchase of a digital product at screechhouse.com has a download limitation. If you want to exceed a download limitation, you can only do so by purchasing the same product again. When you place an order, you have to agree to the terms & conditions which informs you about the download policy.
As a general advice, be sure to take the necessary steps to backup your files to secure media and locations.
If you feel like there’s an issue with downloading files caused by Screech House, please contact me with the form at the bottom of this page.
What is your refund policy?
There’s a whole refund policy page on this website that you can find HERE in detail.
For digital downloads
The basic stance for digital downloads is that Screech House has “a no refund policy” due to the digital nature of the products. But that doesn’t mean you can never get a refund. If there are adverse effects for you (as the customer) that fall within the responsibilities of Screech House, please shoot me a message. Either we solve the issue or you’ll get a refund.
I still have an urgent question. How do I get contact?
If you still have an urgent question and the answer isn’t provided in this FAQ section, please contact me with the form below or send me an email to firstname.lastname@example.org.
Please understand that I’m not always able to respond immediately. Also, this contact form is solely for customer support, not for musical advise or feedback. For musical advise or feedback, please leave me a comment on YouTube or below each lesson. I’d love to read them there!
Thank you for understanding.